:root{--ink:#152238;--muted:#718096;--line:#e8edf3;--bg:#f5f7fb;--blue:#2864f0;--navy:#101b35;--teal:#0eb8a8;--amber:#f3a833;--red:#ee5d65;--card:#fff}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.5 Inter,"PingFang SC","Microsoft YaHei",sans-serif}.app-shell{min-height:100vh;display:grid;grid-template-columns:248px minmax(0,1fr)}.sidebar{background:var(--navy);color:#c2cce1;padding:22px 14px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:10px;color:#fff;font-size:18px;font-weight:700;padding:0 10px 25px}.brand-dot{width:25px;height:25px;display:grid;place-items:center;border-radius:9px;background:linear-gradient(140deg,#805eff,#27caf5);font-size:15px}.workspace{background:#1d2a48;border:1px solid #263756;border-radius:9px;padding:10px 12px;margin:0 4px 20px;display:flex;justify-content:space-between;color:#dbe5f9}.nav-item{border:0;background:transparent;color:#afbdd6;width:100%;padding:11px 13px;border-radius:8px;text-align:left;font:inherit;cursor:pointer;margin:2px 0}.nav-item span{display:inline-block;width:26px;color:#8ba5d7;font-size:17px}.nav-item:hover{background:#1d2a48;color:#fff}.nav-item.active{background:#284c9e;color:#fff;font-weight:600}.nav-item.active span{color:#8fd4ff}.nav-label{font-size:11px;color:#6e7f9e;letter-spacing:1px;padding:21px 13px 7px}.sidebar-footer{margin-top:auto;padding:15px 11px;color:#9cacca;font-size:12px;border-top:1px solid #263756}.sidebar-footer small{color:#607293}.live-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#1bd5b2;box-shadow:0 0 0 4px #1bd5b22d;margin-right:8px}.topbar{height:66px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 32px;color:#67748a}.top-actions{display:flex;align-items:center;gap:14px;color:#4c596f}.icon-button,.notify{position:relative;border:0;background:transparent;font-size:20px;color:#4e5d73;cursor:pointer}.notify b{position:absolute;top:-5px;right:-7px;background:#ef5d65;color:white;border-radius:20px;font-size:9px;padding:1px 5px}.avatar{width:31px;height:31px;background:#deedff;color:#2864f0;border-radius:50%;display:grid;place-items:center;font-weight:700}.page{display:none;padding:28px 32px 42px}.page.active{display:block}.page-title{display:flex;justify-content:space-between;align-items:end;margin-bottom:22px}.page-title h1{margin:0;font-size:24px;letter-spacing:-.5px}.page-title p{margin:5px 0 0;color:var(--muted)}.date{color:#64748b;font-size:13px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:15px;margin-bottom:22px}.metric{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px 17px;min-height:103px}.metric-label{color:var(--muted);font-size:13px;display:flex;justify-content:space-between}.metric-value{font-size:27px;font-weight:700;margin:8px 0 3px}.metric-note{font-size:12px;color:#6f7f97}.up{color:#10a78f}.warn{color:#e29424}.danger{color:#df5860}.command-grid{display:grid;grid-template-columns:minmax(420px,1.55fr) minmax(300px,1fr);gap:20px}.card{background:var(--card);border:1px solid var(--line);border-radius:13px}.card-header{padding:18px 20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}.card-header h2{font-size:16px;margin:0}.subtle{color:var(--muted);font-size:12px}.live-badge{background:#e8fbf7;color:#087e70;border-radius:99px;padding:5px 9px;font-size:12px;font-weight:600}.conversation{padding:0 20px}.session-person{display:flex;align-items:center;gap:11px;padding:17px 0;border-bottom:1px solid var(--line)}.person-avatar{width:37px;height:37px;border-radius:11px;background:#e8efff;color:#376be6;display:grid;place-items:center;font-weight:700}.person-name{font-weight:650}.person-meta{font-size:12px;color:var(--muted);margin-top:2px}.session-timer{margin-left:auto;font-weight:700;color:#2864f0}.transcript{padding:13px 0 7px;min-height:339px}.speech{display:grid;grid-template-columns:47px 1fr;gap:10px;margin:15px 0}.time{font-size:12px;color:#8a96a8;padding-top:3px}.speaker{font-size:13px;font-weight:650;margin-bottom:3px}.speaker.customer{color:#8b5e15}.utterance{color:#455268}.highlight{background:#fff3db;color:#b56d05;border-radius:4px;padding:1px 4px}.ai-line{margin:8px 0 4px 57px;background:#edf5ff;border-left:3px solid #5a8cff;border-radius:5px;padding:8px 10px;color:#45617f;font-size:12px}.listen-bar{display:flex;align-items:center;gap:12px;border-top:1px solid var(--line);padding:14px 0}.wave{display:flex;gap:3px;align-items:center;height:25px;flex:1}.wave i{display:block;width:3px;border-radius:3px;background:#5c8cf2;height:7px}.wave i:nth-child(2n){height:18px}.wave i:nth-child(3n){height:12px}.play{border:0;border-radius:50%;width:31px;height:31px;background:#2864f0;color:#fff;cursor:pointer}.insights{display:flex;flex-direction:column;gap:20px}.insight-body{padding:17px 19px}.need{display:flex;gap:10px;margin:12px 0}.need-icon{width:28px;height:28px;background:#edf3ff;color:#346ced;border-radius:8px;display:grid;place-items:center}.need-title{font-weight:600}.need-meta{font-size:12px;color:#738198}.tag{display:inline-block;border-radius:4px;font-size:11px;padding:2px 6px;margin:4px 4px 0 0;background:#f2f5f9;color:#607088}.tag.hot{background:#fff0e7;color:#d8671a}.risk{background:#fff7f0;border:1px solid #ffe1c5;border-radius:9px;padding:12px;margin-top:14px;color:#8c5a24}.risk strong{color:#a9671f}.next-step{padding:17px 19px}.next-step h3{font-size:14px;margin:0 0 8px}.next-step p{color:#617087;margin:0 0 12px}.primary{border:0;background:var(--blue);color:#fff;border-radius:7px;padding:9px 13px;font:inherit;font-weight:600;cursor:pointer}.secondary{border:1px solid #dce4ef;background:#fff;color:#506078;border-radius:7px;padding:8px 12px;font:inherit;cursor:pointer}.table-card{overflow:hidden}.filters{padding:16px 19px;display:flex;gap:10px;border-bottom:1px solid var(--line)}.filters input,.filters select{border:1px solid #dbe3ee;border-radius:7px;padding:8px 10px;background:#fff;font:inherit;color:#64748b;min-width:145px}table{width:100%;border-collapse:collapse;text-align:left}th{font-size:12px;color:#7a879a;font-weight:600;background:#fafbfd}th,td{padding:14px 18px;border-bottom:1px solid var(--line)}td{color:#4a586d}.status{font-size:12px;padding:4px 8px;border-radius:20px;display:inline-block}.status.green{color:#068773;background:#e9faf4}.status.orange{color:#bd7a19;background:#fff6df}.status.red{color:#cc4d58;background:#fff0f1}.customer-layout{display:grid;grid-template-columns:1fr 1fr;gap:20px}.customer-list{padding:6px 18px}.customer-row{display:flex;align-items:center;gap:12px;padding:14px 0;border-bottom:1px solid var(--line)}.customer-row:last-child{border-bottom:0}.circle{width:38px;height:38px;border-radius:50%;background:#edf0f7;display:grid;place-items:center;color:#536278;font-weight:700}.customer-row .name{font-weight:650}.customer-row .desc{font-size:12px;color:#7b8798}.score{margin-left:auto;font-weight:700;color:#d77719}.timeline{padding:0 20px 14px}.timeline-item{position:relative;padding:16px 0 16px 23px;border-left:1px solid #dce5f0;margin-left:5px}.timeline-item:before{content:'';position:absolute;left:-5px;top:22px;width:9px;height:9px;background:#3771ed;border-radius:50%}.timeline-item strong{display:block}.timeline-item p{margin:4px 0;color:#64748b;font-size:13px}.team-grid{display:grid;grid-template-columns:1.2fr .8fr;gap:20px}.rank{padding:4px 19px}.rank-row{display:grid;grid-template-columns:25px 1fr 150px 54px;align-items:center;gap:10px;padding:13px 0;border-bottom:1px solid var(--line)}.bar{height:8px;border-radius:10px;background:#edf1f7;overflow:hidden}.bar i{display:block;height:100%;background:linear-gradient(90deg,#336cf2,#3eb5ef);border-radius:10px}.device-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.device-box{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px}.device-name{font-weight:700}.device-detail{display:flex;justify-content:space-between;color:#6a778b;margin-top:13px;font-size:13px}.config-list{padding:4px 20px}.config-row{display:flex;align-items:center;gap:12px;padding:16px 0;border-bottom:1px solid var(--line)}.switch{margin-left:auto;width:35px;height:20px;border-radius:20px;background:#2f6fee;position:relative}.switch:after{content:'';position:absolute;right:3px;top:3px;width:14px;height:14px;border-radius:50%;background:#fff}.toast{position:fixed;right:30px;bottom:28px;background:#17233a;color:#fff;border-radius:9px;padding:12px 16px;opacity:0;transform:translateY(10px);transition:.2s;pointer-events:none}.toast.show{opacity:1;transform:none}@media(max-width:1050px){.metrics{grid-template-columns:repeat(2,1fr)}.command-grid,.customer-layout,.team-grid{grid-template-columns:1fr}.app-shell{grid-template-columns:210px minmax(0,1fr)}}@media(max-width:740px){.app-shell{display:block}.sidebar{display:none}.page{padding:20px 15px}.topbar{padding:0 15px}.metrics{grid-template-columns:1fr 1fr}.command-grid{grid-template-columns:1fr}.filters{flex-wrap:wrap}th,td{padding:10px}.table-card{overflow:auto}.top-actions span:not(.avatar){display:none}}
.auth-gate{position:fixed;inset:0;z-index:20;background:#101b35e8;display:grid;place-items:center;padding:20px}.auth-gate.hidden{display:none}.login-card{width:min(390px,100%);background:#fff;border-radius:16px;padding:30px;box-shadow:0 22px 70px #050b1e80}.login-card .brand-dot{margin-bottom:16px}.login-card h1{font-size:22px;margin:0 0 7px}.login-card p{margin:0 0 22px;color:#718096}.login-card label{display:block;color:#526176;font-size:13px;font-weight:600;margin:13px 0}.login-card input{display:block;width:100%;margin-top:6px;border:1px solid #dbe3ee;border-radius:7px;padding:10px;font:inherit}.login-card button{width:100%;margin-top:8px}.login-error{color:#cc4d58;font-size:12px;min-height:18px;margin-top:10px}
.control-result{white-space:pre-wrap;max-height:240px;overflow:auto;margin:0;padding:14px 0;color:#526176;font:12px/1.5 ui-monospace,Consolas,monospace}